Terms and Conditions of Business
1 About us
We are Nurture Knowledge Limited, a company registered in England and Wales under company number: 16438807. Our registered office is at 48 Hucclecote Road, Gloucester, England, GL3 3RS.
2 How to contact us
You can contact us by sending an email to info@nurtureknowledge.co.uk or use our Contact Us feature on our website at www.nurtureknowledge.co.uk.
3 These terms
3.1 These terms apply to any purchases you make on our website. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.
3.2 For the purposes of these terms, you are a ‘consumer’ if you are buying from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
3.3 For the purposes of these terms, an in-person course consists of groups no more than 25 attendees.
3.4 The location of the in-person courses will vary dependent on the location selected by you. However, due to business requirements, the location you have selected may be changed with reasonable notice to the nearest location to you that is available. If there is a change in location, you will be advised of this as soon as possible.
3.5 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Nurture Knowledge Limited, and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.
3.6 You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
3.7 This course is suitable for adults only. Children under the age of 18 are not permitted to attend the course.
3.8 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
3.9 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
4 Orders
4.1 The cost of the course is on an individual basis, therefore orders from couples/parties attending together must be placed individually.
4.2 Each booking is on the basis of you having read, understood and agreed to these terms
4.3 Where you book on behalf of another attendee, you confirm that you have their authority to act on their behalf, and you agree to ensure they have read and understood these terms.
4.4 Please check your order carefully and correct any errors before you submit it to us.
4.5 After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy online services (including digital content) and/or in-person services (together “Services”) from us on these terms.
4.6 Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms.
4.7 If we do not accept your order, for example because we are unable to take payment, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the Services, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
5 Availability
5.1 All orders are subject to availability.
5.2 We cannot guarantee that any Services will be available at any given time. We also cannot guarantee that access to Services will be uninterrupted, error free or secure. For example, access to the online Services may be temporarily unavailable while we carry out maintenance or for other technical reasons.
5.3 In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop supplying certain Services. If this happens and it affects your order, we will notify you by email, cancel your order and in respect of any affected Services, provide you with a refund of any advance payments made by you for any affected Services that have not yet been provided
6 Making changes to your order
6.1 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will endeavor to accommodate your changes. Please note, we require a 14 day notice of any changes required to your order. We are unable to guarantee any changes otherwise.
6.2 We reserve the right to cancel any orders (for example, if our minimum number of attendees is not met). If this is the case, we will provide you with alternative sessions/course. If we are unable to provide you with alternative provisions, we will provide you with a full refund of the costs of the session(s) cancelled by us.
7 Descriptions
7.1 Descriptions of our Services are set out on our site. Please read the descriptions carefully.
7.2 Any pictures and images provided on the site, are for illustrative purposes only.
8 Technical requirements for digital content
8.1 You will need internet access to access the online Services and you are responsible for any charges you may incur in connection with your internet access.
8.2 We are not liable to you if you are unable to access the online Services due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.
9 Providing services
9.1 We will provide the Services at the time(s) and on the date(s) selected by you or within the period agreed with you during the order process.
9.2 For Services provided over a period of time, any completion dates stated during the order process, or in your order acknowledgment or order confirmation emails, are estimates.
9.3 The Services will be provided at the location selected by you when you placed your order.
9.4 Certain Services are only available online. Where this is the case, it is specified on our site.
9.5 We will do all that we reasonably can to provide the Services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the Services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
9.6 Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or restart the Services as soon as the issue causing the delay has been resolved. If the Services are delayed by more than 60 minutes, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to rearrange delivery of the Services on a different date.
10 Delivery of online courses
10.1 The online courses you purchase can be accessed via the live link which will be sent to you in your order confirmation email. Please note that, if you are a consumer, you lose your right to cancel your order once you attend your first online session. See clause 15 below for more information on your cancellation rights.
11 Permission to use the online course content
11.1 The following terms apply to your use of the online course content:
11.1.1 If you are a consumer, the online course content is available to you for personal use only;
11.1.2 If you are a business, the online course content is only available for the use of your officers and employees;
11.1.3 The online course content is not to be copied, shared or exploited for commercial gain; and
11.1.4 The content is for educational use only and does not substitute for medical advice.
11.2 Any online course content we provide to you was designed for use in the UK. We cannot guarantee that the content is appropriate or will be available for use in locations outside of the UK. If you use the content outside of the UK, you are responsible for ensuring that you comply with any local laws.
12 Use restrictions
12.1 Any Services are provided to you for your educational purposes only. You must not use our content for resale purposes, and any Services you purchase must be for the purposes of your personal use only and not for or on behalf of any third party.
12.2 The course is for educational purposes only and is not a substitution for medical advice. You must take appropriate medical advice when required.
12.3 We exclude all liability for any reliance on our Services where they are substituted for medical advice. Our Services are delivered for your educational purposes only.
13 Prices
13.1 Prices for our Services are set out on our site. All prices are in pounds sterling (£)(GBP) and include VAT (if any) at the applicable rate.
13.2 Prices for our Services may change at any time. Except as set out in clause 13.3 below, such changes will not affect existing orders.
13.3 If there has been an error on the site regarding the pricing of any of our Services and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
14 Payment
14.1 We accept credit cards and debit cards from all UK mainstream banks and buildings societies. All credit card and debit card payments need to be authorised by the relevant card issuer.
14.2 Any Services you buy from us must be paid for in advance. We will take payment from your card before we send you your order confirmation email.
14.3 If you are buying Services from us, we require an advance payment of 100% of the total cost for the Services when you place your order. We will take this payment from your card before we send you your order confirmation email.
15 Consumer cancellation rights
This clause 15 only applies to you if you are a consumer.
15.1 Except in the circumstances listed in clause 14.2, you have the right to change your mind and cancel your order for Services, you have 14 days from the date of your order confirmation email to cancel your order.
15.2 We will not provide any Services during the 14-day cancellation period unless you request for us to do so by ticking the relevant box when you place your order. We are under no obligation to accept your request.
15.3 To cancel your order, please email us at info@nurtureknowledge.co.uk. To help us process your cancellation more quickly, please have your order number ready or include it in the email you send to us.
16 Refunds if you cancel your order
This clause 16 only applies to you if you are a consumer.
16.1 If you exercise your right to cancel under clause 15, we will provide you with a refund as soon as possible. Please note, cancellations made within 48 hours of the starting date of the Services will be charged at full cost therefore no refund will be issued to you.
16.2 If Services have been provided during the 14-day cancellation period at your request, we will make deductions from any refund due to you for the Services we provided up to the time that you told us that you want to cancel. The amount of such deductions will be at our discretion.
16.3 We will issue your refund to the same payment method you used when you placed your order.
17 Quality of Services
17.1 Any Services that we provide to you must be as described and fit for purpose. Any services that we provide to you must be provided with reasonable care and skill.
17.2 We are under a legal duty to supply Services that are in conformity with our contract with you.
17.3 If the Services are not carried out with reasonable care and skill, you can ask us to repeat them, ie, provide you with an additional session, or for a partial or full refund if we are unable to offer you an additional session.
17.4 If there is a problem with any Services or you have purchased from us, please contact us as soon as reasonably possible.
18 Our liability to you
18.1 If we breach these terms or are negligent, subject to clauses 18.2 to 18.5, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
18.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business or consequential loss or damage.
18.3 We are not liable to you for any loss or damage suffered due to your failure to take medical advice when required and relying on our education content delivered within the Services as a substitute to medical advice.
18.4 Our liability is limited to the amount paid or payable by you for the Services.
18.5 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
19 Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available on our website, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
20 Force Majeure
We shall not be liable for any claims, costs, damages or other losses suffered by you to the extent resulting from any failure on our part, our servants and / or agents caused by or directly or indirectly due to war, terrorism, act of any government or other competent authority, civil unrest, embargo, computer system failure, storm, fire, accident, industrial action including strikes or lockouts, acts of God, illness, prevention from or hindrance in obtaining raw materials, energy or other supplies, or any other similar cause or matter beyond our reasonable control.
21 No third-party rights
21.1 No one other than a party to these terms or any order under these terms shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.
21.2 If, notwithstanding clause 21.1, a third party seeks or purports to enforce these terms or any order under these terms, we may enforce these terms and any order under these terms (including any claim for payment) against such third party.
22 Complaints
22.1 If you are unhappy with us or the Services, please contact us at info@nurtureknowledge.co.uk.
22.2 If your complaint cannot be resolved or you are unhappy with the outcome, we offer alternative dispute resolution (ADR) using an approved independent ADR provider. ADR is a process for resolving disputes that does not involve going to court. If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.
23 Governing law and jurisdiction
23.1 The laws of England and Wales apply to these terms, although if you are a consumer and resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
24 General terms
24.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
24.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
24.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.